2026-08-18FR
What a workflow audit actually finds in a 12-person law firm
A workflow audit maps one process end to end. Here's the pattern that shows up almost every time it's run at a firm this size.
INSIGHTS.
Notes on what actually happens when you automate a workflow.
2026-08-18FR
What happens when AI cites a case that doesn't exist
A large language model doesn't look up case law — it predicts what a citation should look like. Here's why that failure mode is so easy to miss, and what actually fixes it.