2026-10-22
PHP2Shell: What small businesses should do now
A plain-English checklist for checking whether your business website uses vulnerable PHP and getting a clear answer from your host or web agency.
Insights.
Notes on what actually happens when you automate a workflow.
2026-10-14
Custom automation vs. off-the-shelf software
Decide whether to use, configure, connect or replace your current software before investing in custom automation.
2026-10-07
What should a small business automate first? A practical scorecard
Use a practical scorecard to rank manual workflows by business impact, readiness and risk before choosing your first automation project.
2026-09-17FR
How much does a small-business automation project cost?
There's no universal price for "automation" — cost comes from scope, not the label. Here's what actually drives it, and the one real number we can point to.
2026-09-15FR
What to automate when client onboarding requires too much chasing
Onboarding rarely stalls because an applicant is unqualified — it stalls waiting on one missing piece of information nobody's tracking. Here's the checklist and escalation pattern that actually closes that gap.
2026-09-14FR
Why quote follow-up breaks between email and your CRM
Quotes don't get lost because nobody cares — they get lost in the gap between sending an email and someone remembering to check back. Here's where that gap actually is.
2026-09-14FR
Connecting your CRM and accounting system: five decisions before the build
Connecting a CRM to your accounting software isn't one integration — it's five decisions that determine whether the connection holds up. Here's what to decide before anyone builds anything.
2026-08-18FR
What a workflow audit actually finds in a 12-person law firm
A workflow audit maps one process end to end. Here's the pattern that shows up almost every time it's run at a firm this size.
2026-08-18FR
What happens when AI cites a case that doesn't exist
A large language model doesn't look up case law — it predicts what a citation should look like. Here's why that failure mode is so easy to miss, and what actually fixes it.